Returns & refunds
How to get a refund or replacement when something's wrong. No return shipping required for food items.
Damaged, expired, or wrong items
Email a photo of the item and your order number to support@gonuven.com within 7 days of delivery. We'll refund in full to your original payment method or ship a replacement — your choice. You do not need to return the food.
Change of mind on unopened, shelf-stable goods
Within 30 days of delivery, unopened shelf-stable goods (rice, spices, oils, snacks) can be returned for a refund of the item price. Email us for a prepaid return label. Chilled, frozen, or opened items are not eligible for change-of-mind returns for food-safety reasons.
Order cancellations
Orders can be cancelled from your account page any time before they enter "picking" status — usually within a few hours of placement. Once picking starts, we can't stop the box, but we can process a refund on receipt if you send it back unopened.
Refund timing
Refunds hit your card in 3–5 business days after we process them. Bank hold times vary; if it's been longer than 10 days, message us and we'll follow up with the processor.