FAQ
Common questions. If yours isn't here, email support@gonuven.com — a real person reads it.
Where do you ship?
Select US metros right now. See Delivery areas for the current list. We're adding markets as cold-chain and fulfillment coverage expands.
How long does delivery take?
Standard shipping is 2–4 business days from when we pick your order. Order cutoff for same-day pick is 11am Pacific.
What if an item is damaged or wrong?
See our Freshness & substitution guarantee. Short version: email us a photo within 7 days, we refund or replace, no return required.
How do I know a product is legit?
Every product has a scanned label and a rating derived from The Nuven Standard. If we've rejected a product for containing a banned-tier additive, you'll find it in the public Rejection Log.
Do you accept sponsored placement?
No. See How we make money.
How do I cancel or change an order?
Orders can be edited or cancelled from your account page until they enter "picking" status. After that, message us and we'll do what we can.
Do you have a mobile app?
Yes — search "Nuven" on the App Store or Google Play. The mobile app has the same catalog and adds pantry-tracking features.